SHOPPING GUIDE

 

ORDERING AT SKY AND THE MOON

To shop at our store you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers. Easily browse our styles, select a category from the navigation menu or browse our selections on the homepage. On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order

  1. From the item page, select the desired color and size of the product

  2. Add the product to your Shopping Bag

  3. Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag

  4. Enter your email and your shipping address

  5. Select a shipping and a payment method

  6. Check that the information you entered is correct and click "Purchase Now"

If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider. 
 
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy.Our Promotional Codes give you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter. To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one Promotional Code can be used for each order. If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

Sometimes we offer pre-orders on one of a kind styles aso. A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page. Mixed orders consisting of currently available and pre-order item will be dispatched at two different times, but you will be charged only once for the shipping fees. Orders consisting of pre-order items with different delivery dates will be shipped together on the latest estimated delivery date.

In any case, you will receive a confirmation email as soon as the package is shipped. The purchase of pre-order items can be made with Credit Card only. This authorization is not a charge as ww will charge your card only once the package is being shipped.

​​ORDER STATUS

Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped:
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

 

It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.